By May 16, 2012on
We have an amazing prize to give away – the problem is we can’t get hold of the lucky winner – we have emailed so many times now that we’ve actually lost count. Under the CAP code, there’s a 28 day notification period in which to contact a winner and if that person does not respond within this time frame, we have a further 28 days to try and get in touch with them. We are now coming to the end of the period – and it’s looking very likely that we’ll have to conduct a redraw because the winner hasn’t left any other contact details.
So our plea to everyone that enters prize draws and competitions is please check your email or listen and reply to phone messages. Perhaps our emails go into your junk folder? Perhaps you think we’re trying to sell you something when we leave a message on your mobile? Please don’t be surprised to receive a notification (occasionally) that you’ve won!
We hate to think you’ve gone to all the trouble (and sometimes expense) of entering a prize draw only to miss out on actually claiming it. And so would our clients, because ultimately they run prize promotions to reward their customers.
Do let us know if you have any thoughts on how we can communicate with winners more successfully.
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